The firm has expanded rapidly in recent years, acquiring several prominent local agencies in Westchester County and Long Island. They were looking for an attractive, functional website that they would feel comfortable showing to current and prospective clients. They wanted their new site to help support their new business efforts, as well as to provide 24 hour service to existing clients.
The primary function of the new B&B site is to assist current clients and prospects learn about coverages that can protect them against important risks. The recent addition of videos to the site helps to educate clients about important coverages that they might not be familiar with, such as excess liability and D&O.
In addition to information on coverages, the site includes Customer Care On-line, a proprietary customer service application that we developed, which allows clients to submit policy requests on-line 24 hours per day. The result is improved customer service, along with increased the productivity of B&B's customer service reps.>> View the B&B Coverage Group website